Description

Handle incoming calls professionally and provide accurate and timely information, alternatives and solutions to customers on products and services.
Follow up with customers to resolve issues to ensure customer satisfactions are met.
Apply proper phone etiquette to manage various customer situations.
Achieve first call resolutions where necessary.
Perform after call work (administration work) in accordance to the set procedures with zero defect.
Comply with Group Policy and Standards, local law and regulations and control and procedures of the bank.
Provide customer’s feedback to respective business partners for improvement and enhancement.

Person In Charge : Farahnaz Rahman
Contact Number: 03-2161 2121
Email: [email protected]